Return Authorization (RA)
Merchandise returned to WIKA for any reason must have a WIKA supplied Return Authorization (RA) number. Warranty returns also require proof of purchase (invoice number and date). All returns require the original purchase order number. If the original purchase order number is not available, a new purchase order number is acceptable for credit and rebilling.
An RA is valid for 30 days from issuance and merchandise must arrive at WIKA within the validity period.
In order to evaluate the root cause for the return, it is possible the product will be disassembled and not re-assembled to the condition in which it was sent to WIKA, rendering the product unusable. If the root cause is due to WIKA, the product will be replaced. If the root cause is the application or misuse, the distributor will be rebilled and the material returned at the customer’s discretion.
RAs are managed by a dedicated RA customer service team who are experts in handling RAs; trained to quickly handle technical questions; and focused only on expeditiously handling RAs.
To request an RA or report a customer complaint, contact the RA Group in three ways:
1. Phone: 1-780-463-7035. (Hours for phone support are Monday-Friday, 8:00a-4:30p MST. If calling after regular business hours or during a holiday, please leave a voicemail message.)
2. Fax: 780-462-0017
3. E-mail: email@example.com
A customer return specialist will review your request and contact you if more information is required. If all information is available and meets RA policy requirements, an RA form with your unique RA number will be issued to you within 24 hours of receipt of your request.
When an RA request is incomplete or does not meet with our RA policy, a customer return specialist will advise you of any non-compliance and work with you to resolve the issue.
You may return the product to WIKA, freight pre-paid. Your signed RA form must accompany the return.