With our repair services team, WIKA Instruments is committed to providing you with full after sales support. Our service technicians can perform both field repairs and complete in-house instrument overhauls, thus helping extend instrument life and reduce operating costs. After sales services we provide include:
- Shortening & splice repairs to thermocouple MI cable
- Pressure gauge repairs
- Diaphragm seal repair & replacement on pressure gauges & transmitters
- Liquid flow prover refurbishing
- Boiler & pressure vessel preparation for on-site sensor installations
- Eurotherm controller repairs
- YZ Systems odorant systems overhauls
To schedule a repair service, contact us at email@example.com.
Return Authorization (RA)
Merchandise returned to WIKA for any reason must have WIKA supplied Return Authorization (RA) number. Warranty returns also require proof of purchase / original purchase order number. All return require the original purchase order number if applicable. If the original purchase order number is not available, a new purchase order number is acceptable for credit and rebilling.
An RA is valid for 30 days from issuance and merchandise must arrive at WIKA within the validity period.
To request an RA or report a customer complaint, contact the RA Group in three ways:
|For Western Canada
||For Eastern Canada
|1. Phone: 1-780-463-7035. (Hours for phone support are Monday-Friday, 8:00AM - 5:00PM MST. If calling after regular business hours or during a holiday, please leave a voicemail message.)
||1. Phone: 1-905-337-1611. (Hours for phone support are Monday-Friday, 8:00AM – 4:30PM EST. If calling after regular business hours or during a holiday, please leave a voicemail message.)
|2. Fax: 780-462-0017
||2. Fax: 905-337-2716
|3. E-mail: firstname.lastname@example.org
||3. E-mail: email@example.com
A customer return specialist will review your request and contact you if more information is required. If all information is available and meets RA policy requirements, an RA form with your unique RA number will be issued to you within 24 hours of receipt of your request.
You may return the product to WIKA, freight pre-paid. Your signed RA form must accompany the return.